Privacy Policy

What we collect

When you order from us, chat with us, or create an account, we collect only the information we need to serve you:

• Your name and contact number
• Your delivery address (you do not give an address for store pickup)
• Your email and account information, when you sign in or use Google sign-in. An account is optional: you can check out as a guest, and guests are given an anonymous sign-in ID instead.
• The payment method you chose and the payment reference number you enter
• Your payment proof screenshot
• If you ask us to return a payment, the account details you send us by email or chat
• Your delivery region (for LBC) or your Metro Manila delivery city (for Lalamove)
• Your order details, such as items, sizes, amounts and status
• The messages you send us in chat, and the name shown with your chat (guest chats show as "Guest")
• Ratings you give after your order is completed or picked up (a star rating and the order ID). These are shown publicly as an average per product once approved.
• Request logs and your IP address, which our hosting provider records and which our system uses to limit repeated requests
• The date and time you agreed to our store policies, and the policy version, saved with your order

We do not collect any government ID.

Why we collect it

We use your information to process and deliver your orders, to verify payments, to provide customer support, and to keep the site secure. We do not use it for anything else.

Who sees it

We share your name, contact number and delivery address with the courier you chose (LBC or Lalamove) only to deliver your order. Our service providers process data on our behalf: Google Firebase (sign-in, database and file storage) and Vercel (website hosting and logs). We do not sell your data, and apart from these couriers and service providers we do not share it with anyone else.

Storage and security

Your data is stored with Google Firebase, and this site is hosted on Vercel. Access to orders, payment proofs and chats is limited to authorized staff through their account permissions. You can view an order on the tracking page with its order ID and the contact number used for that order, so keep both private. No online system is 100% secure.

How long we keep it

Our admin keeps these records and manages them. They are not deleted automatically, and they stay until our admin removes them. You can ask us to delete your records at any time (see Your rights below).

Your rights

Under the Data Privacy Act of 2012, you may ask to access, correct, or delete your personal information, and you may ask us to remove your records. To make a request, email us at lazarophilippines20@gmail.com or call us at 0917 109 3557 or (02) 8294 8572. We reply within 7 days. You may also read our Contact page for the rest of our details.

Your cart and recent orders

Your cart and a short list of your recent orders are stored in your browser's local storage so they are still there when you come back. This stays on your device and is not shared with anyone. The recent orders list holds the order ID, date, item names and images, sizes, quantities and total. You can clear your history from the cart page, or by clearing your browser data.