Return and Exchange Policy

General rule

We offer replacement within 7 days for ELIGIBLE items only.

When an item is eligible

For a replacement to be considered, the item must be:

• Unworn and unwashed
• Complete with all accessories
• Complete with the box, packaging, and receipt

Walk-in customers in store may change size if the same conditions are met.

When we cannot return or replace

We cannot return or replace items for the following reasons:

• Change of mind
• Defect due to mishandling by the buyer
• The item had no defect at the time of purchase

All items are sold "as-is-where-is".

Cancelling an online order

An order is final once we have confirmed and shipped it (for store pickup, once we have confirmed it and marked it ready for pickup). Before that, you may ask us to cancel it by contacting us with your order ID. If an order is cancelled, the payment is returned right away, as long as the account details you send us are correct.

Defective or wrong items

LAZAROPH is responsible only when there is proof that the item is defective or wrong. Report it within 7 days of receipt with photos or video and the order ID by email or call, using the details on the Contact page. If confirmed, we will replace the item.